Responsible Gaming

Our Commitment to Safe Play

At jilivoe, responsible gaming is not just a legal checkbox — it is a core part of how we operate. We believe that every Filipino player deserves a gaming experience that is transparent, fair, and free from harm. That means giving you the tools to set your own limits, the information to recognize when gaming stops being fun, and the support to get help when you need it.

jilivoe's responsible gaming framework covers four key areas: prevention (stopping problem gambling before it starts), protection (tools that keep you in control), intervention (identifying players who may need help), and support (connecting players with professional resources).

We work within the regulatory framework of the Philippines and align our responsible gaming practices with the standards set by PAGCOR (Philippine Amusement and Gaming Corporation). Filipino players who need additional guidance on responsible gaming can refer to PAGCOR's official responsible gaming guidelines, which jilivoe supports and promotes.

Remember: Gambling is entertainment, not a way to make money. Always play with money you can afford to lose, and never chase your losses. If gaming stops being fun, it's time to take a break.

21+ Age Policy

jilivoe strictly enforces a minimum age of 21 years for all players, in line with Philippine gaming regulations. This is non-negotiable. No player under the age of 21 is permitted to register, deposit, or play on the jilivoe platform.

To enforce this policy, jilivoe requires all players to complete a mandatory Know Your Customer (KYC) identity verification process before they can make their first deposit or withdrawal. This process requires submission of a valid Philippine government-issued ID — such as a PhilSys National ID, passport, or driver's license — which confirms both your identity and your date of birth.

Accounts where age cannot be verified will be suspended pending document submission.
Any account found to belong to a player under 21 will be permanently closed and all funds returned to the payment source.
jilivoe staff are trained to identify and escalate suspected underage account activity.
jilivoe does not direct any marketing communications toward individuals under the age of 21.

Age Verification is Mandatory: jilivoe's KYC process is not optional. Every player must verify their age before accessing real-money games. This protects minors and ensures a safe gaming environment for all Filipino players on jilivoe.

Responsible Gaming Tools

jilivoe provides a comprehensive set of responsible gaming tools that every player can access directly from their account settings. These tools are designed to help you stay in control of your gaming activity at all times.

Deposit Limits

Set daily, weekly, or monthly deposit limits on your jilivoe account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Loss Limits

Cap the amount you can lose in a given period. jilivoe will automatically restrict further play once your loss limit is reached for that day, week, or month.

Session Time Limits

Set a maximum session duration. jilivoe will notify you when your session time is up and log you out automatically if you choose to enable that option.

Cool-Off Period

Take a short break from jilivoe for 24 hours, 7 days, or 30 days. During a cool-off period, you cannot log in or place bets. Your account remains intact.

Reality Check

Enable periodic pop-up reminders that show how long you have been playing and how much you have wagered during your current session on jilivoe.

Self-Exclusion

Permanently or temporarily block yourself from accessing jilivoe. Self-exclusion is the strongest tool available and is processed immediately upon request.

To access any of these tools, log in to your jilivoe account and navigate to the Responsible Gaming section in your account settings. You can also request changes via our 24/7 live chat support team.

Self-Exclusion Program

Self-exclusion is the most powerful responsible gaming tool available on jilivoe. If you feel that your gambling has become a problem — or even if you simply want to take an extended break — jilivoe's self-exclusion program allows you to block access to your account for a defined period or permanently.

Choose Your Exclusion Period Select from a minimum of 6 months up to 5 years, or choose permanent self-exclusion. jilivoe recommends a minimum of 6 months for players who feel they may have a gambling problem.
Submit Your Request Contact jilivoe's support team via live chat or email at [email protected]. Your self-exclusion request will be processed within 24 hours. You will receive a confirmation once your account has been restricted.
Immediate Account Restriction Once self-exclusion is active, you will not be able to log in to jilivoe, make deposits, or receive any promotional communications from jilivoe for the duration of your exclusion period.
Funds Withdrawal Any remaining balance in your jilivoe account at the time of self-exclusion will be returned to you via your registered payment method (GCash, PayMaya, BPI, BDO, Metrobank, etc.).
Reinstatement After Exclusion After your exclusion period ends, reinstatement is not automatic. You must contact jilivoe support and complete a responsible gaming review before your account can be reactivated. A mandatory 24-hour cooling-off period applies.

Self-exclusion is irreversible during the chosen period. jilivoe cannot lift a self-exclusion early under any circumstances. This is intentional — it ensures the tool is effective for players who genuinely need it.

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. Many Filipino players who develop gambling problems do not recognize the signs early enough. jilivoe wants to help you identify potential warning signs before they become serious issues.

Ask yourself honestly — do any of the following apply to you?

Spending more money on gambling than you originally planned or can afford

Chasing losses — continuing to play to try to win back money you have lost

Gambling with money meant for rent, bills, groceries, or family needs

Feeling restless, irritable, or anxious when you try to cut down or stop gambling

Lying to family members or friends about how much time or money you spend gambling

Neglecting work, school, or family responsibilities because of gambling

Borrowing money or selling possessions to fund gambling activity

Thinking about gambling constantly, even when doing other activities

If you recognize two or more of these signs in yourself, jilivoe strongly encourages you to use our self-exclusion or cool-off tools, and to reach out to a professional support service. You are not alone — help is available.

Quick Self-Assessment

Use this brief self-assessment to reflect on your recent gaming habits. This is not a clinical diagnostic tool — it is a starting point for honest self-reflection. If you answer "yes" to three or more questions, we recommend speaking with a professional counselor.

Responsible Gaming Self-Check

Have you ever gambled more than you intended to in a single session on jilivoe or any other platform?

Have you ever felt the need to gamble with larger amounts of money to get the same level of excitement?

Have you tried to cut back on gambling but found it difficult or impossible to do so?

Has gambling ever caused problems in your relationships with family, friends, or your partner?

Have you ever missed work, school, or an important family event because of gambling?

Have you ever gambled to escape stress, anxiety, depression, or other emotional difficulties?

Have you ever felt guilty or ashamed about your gambling behavior after the fact?

This self-assessment is for personal reflection only. jilivoe does not store or process your responses. If you are concerned about your gambling habits, please contact our support team or a professional counseling service.

Getting Help

If you or someone you know is struggling with problem gambling, reaching out for help is the most important step. jilivoe encourages all Filipino players to seek professional support without hesitation. There is no shame in asking for help — problem gambling is a recognized condition, and effective treatment is available.

jilivoe's support team is available 24/7 via live chat and can connect you with responsible gaming resources, activate self-exclusion, or set account limits on your behalf immediately. Contact us at [email protected] or via live chat on the jilivoe platform.

PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidelines and resources for Filipino players. jilivoe operates in alignment with PAGCOR's responsible gaming framework and encourages players to familiarize themselves with PAGCOR's official guidance on safe and responsible gambling practices in the Philippines.

Need Immediate Help? If gambling is causing you serious financial or emotional distress, please reach out to a licensed mental health professional or counseling service in your area. Players in Manila, Cebu, Davao, Quezon City, and Makati can access mental health services through local government health centers and private counseling clinics. Your well-being comes first — always.

Tips for Safe and Enjoyable Play

Most Filipino players enjoy jilivoe's games — slots, bingo, live casino, bingo fishing, and virtual sports — as a fun form of entertainment. Here are jilivoe's top tips for keeping your gaming experience positive and within healthy boundaries:

Set a budget before you play — Decide how much you are comfortable spending before you log in to jilivoe, and stick to it. Treat it like a night out: once the budget is gone, the session is over.
Never chase losses — If you have had a losing session, accept it and log off. Chasing losses almost always leads to bigger losses and greater frustration.
Take regular breaks — Use jilivoe's session time limit and reality check features to remind yourself to step away from the screen regularly.
Balance gaming with other activities — Make sure jilivoe is just one of many leisure activities in your life. Spend time with family, exercise, and pursue other hobbies.
Do not play when emotional — Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and lead to poor decisions.
Keep it fun — The moment gaming stops feeling like entertainment and starts feeling like an obligation or a way to solve financial problems, it is time to stop and reassess.
Use jilivoe's tools proactively — Do not wait until you have a problem to set deposit limits or session timers. Setting these up from the start is the smartest approach.

Protecting Minors

jilivoe takes the protection of minors extremely seriously. The jilivoe platform is strictly for players aged 21 and above. If you share a device or computer with younger family members, jilivoe strongly recommends taking the following precautions:

Always log out of your jilivoe account when you are not actively using it.
Never save your jilivoe login credentials in a shared browser or device.
Use device-level parental controls to restrict access to gambling websites on shared devices.
Keep your jilivoe account password private and do not share it with anyone, including family members.
If you suspect a minor has accessed your jilivoe account, contact our support team immediately via live chat.

Parents and guardians in the Philippines can also use third-party parental control software to block access to online gambling platforms on home computers, tablets, and mobile phones used by children and teenagers.

jilivoe's Responsible Gaming Commitment