jilivoe takes the privacy of every Filipino player seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information.
Last Updated: January 2026Data Controller: jilivoe operates as the data controller for all personal information collected through the jilivoe website, mobile platform, and related services. By registering an account or using any jilivoe service, you acknowledge that you have read and understood this Privacy Policy. This Policy applies to all players accessing jilivoe from the Philippines and any other jurisdiction where jilivoe's services are available.
jilivoe is committed to protecting the personal data of every player who uses our platform. We understand that Filipino players trust us with sensitive information when they register, deposit funds, and play games on jilivoe. That trust is something we take seriously, and this Privacy Policy is our commitment to being transparent about how we handle your data.
This Privacy Policy applies to all personal data collected by jilivoe through the jilivoe website at jilivoe.org, the jilivoe mobile application, customer support interactions, promotional communications, and any other touchpoint between you and jilivoe. It does not apply to third-party websites or services that may be linked from the jilivoe platform.
This Policy is written in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC).
jilivoe collects the following categories of personal data from players:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys, passport, driver's license) |
| Contact Data | Email address, Philippine mobile number, residential address (city/province) |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records |
| Account Data | Username, encrypted password, account preferences, bonus history, game history |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps |
| Usage Data | Pages visited on jilivoe, games played, bet amounts, wagering patterns, feature interactions |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with jilivoe support |
| KYC Documents | Scanned or photographed copies of government-issued IDs submitted for identity verification |
jilivoe does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in the context of responsible gaming self-assessment tools.
jilivoe collects personal data through the following means:
jilivoe processes your personal data for the following purposes:
jilivoe processes your personal data on the following legal bases under the Data Privacy Act of 2012:
jilivoe does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
No Third-Party Marketing: jilivoe does not share your personal data with third-party advertisers or marketing companies. Your data is used solely for the purposes described in this Privacy Policy.
jilivoe retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
When personal data is no longer required, jilivoe will securely delete or anonymize it in accordance with our internal data disposal procedures.
jilivoe implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
While jilivoe takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilivoe will notify you and the National Privacy Commission (NPC) in accordance with the Data Privacy Act of 2012.
Your Role in Security: You are responsible for keeping your jilivoe login credentials confidential. Never share your password with anyone, and contact jilivoe support immediately if you suspect unauthorized access to your account.
jilivoe uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The types of cookies used on jilivoe include:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilivoe platform. For strictly necessary cookies, no opt-out is available as they are essential to platform operation.
Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by jilivoe:
Request a copy of the personal data jilivoe holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held by jilivoe.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
Withdraw consent for marketing communications or non-essential cookies at any time without affecting prior processing.
To exercise any of these rights, contact jilivoe's support team via live chat or at [email protected]. jilivoe will respond to verified requests within thirty (30) days. We may need to verify your identity before processing your request.
If you believe jilivoe has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
jilivoe's platform is strictly for players aged 21 years and above. jilivoe does not knowingly collect personal data from individuals under the age of 21. If jilivoe becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and the data deleted, except where retention is required by law.
If you are a parent or guardian and believe your child has registered on jilivoe, please contact our support team immediately via live chat so we can take prompt action.
Age Verification: jilivoe conducts mandatory KYC age verification for all accounts. Players who cannot verify they are 21 or older will not be permitted to deposit or play on jilivoe.
jilivoe primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or game software studios — jilivoe ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012.
jilivoe will not transfer your personal data to a country that does not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.
jilivoe may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, jilivoe will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the jilivoe platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or jilivoe's handling of your personal data, please contact our Data Protection team:
jilivoe aims to respond to all privacy-related enquiries within five (5) business days. For urgent matters involving suspected unauthorized access to your account, please use live chat for immediate assistance.
Six core principles that guide how jilivoe handles every Filipino player's personal information.
All data transmitted between your device and jilivoe is protected by SSL/TLS encryption. Your financial details and personal information are never sent in plain text.
jilivoe's data practices are fully aligned with the Republic Act No. 10173 — the Data Privacy Act of 2012 — as administered by the National Privacy Commission of the Philippines.
jilivoe never sells your personal data to third-party advertisers or data brokers. Your information is used only to operate your account and improve your experience on jilivoe.
Identity documents submitted for KYC verification are stored in encrypted form with strict access controls. Only authorized personnel involved in the verification process can access them.
Filipino players have the right to access, correct, delete, and port their personal data. jilivoe makes it straightforward to exercise these rights via live chat or email.
Marketing communications from jilivoe are always opt-in. You can withdraw consent and unsubscribe from promotional emails or SMS at any time with no impact on your account.
Your privacy is protected every step of the way. Join thousands of Filipino players who trust jilivoe for a safe, fair, and secure online casino experience. 21+ only.
21+ Only · Philippines Only · Your Data is Safe